What emails will I receive regarding my order?
Typically, you’ll receive the following emails in regards to your order:
- Order confirmation email to acknowledge we have successfully received your order
- Shipping email containing your Track & Trace code
- Order delivered email to confirm the parcel has been delivered
In the case of a return, the following emails will be sent for your assurance:
- Confirmation email when the carrier has collected your return parcel
- Confirmation email once we have received your return at our warehouse and the refund has been authorised
Upon cancelling your order, we’ll send you a cancellation confirmation email to confirm your order has been cancelled.
Can I modify my order?
After completing your online order, within 15mins of purchase, you can cancel it entirely or partially. But we can't offer the option to change e.g. amount of items, different size or color or your personal details.
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email your order has been processed successfully.
How long after receiving my confirmation email will I be able to track my order?
After you receive your shipment confirmation email, it can take up to 48 hours before you will be able to track the package online. This is because your carrier needs to scan your package before you can track it. It can take slightly longer if there’s a weekend in between.
Can I cancel my online order?
You can cancel online orders, entirely or partially, only within 15 minutes of placing them.
Why is my online order cancelled?
We are sorry to hear that your order is cancelled. It is very hard to define a specific reason why the order is cancelled. For more information about your order and the cancellation you can check the order tracker. We suggest you to re-order the items.
If your order, or part of it, is cancelled, we’ll pay you back the amount of the cancelled products.
If your order, or part of it, is cancelled, we’ll pay you back the amount of the cancelled products.
Do I need to create an account to buy from your online shop?
You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not necessary though if you just want to place an order.
How do I find the product I'm looking for on the website?
There are two ways to locate products: via the navigation or search menu.
To search with the navigation menu, select your desired gender, sport or brand from the options at the top of the page. Mobile users can either click on the drop-down menu or scroll down the page to see these options.
You can then further refine your search results using the filters. This is where you can narrow down your results with options such as product type, size, colour and price.
Alternatively, you can find specific products by using the search bar at the top right of the page. Simply enter the product name or article number.
For product details, click on the product image. Found what you were looking for? Click on ‘Add to Bag’ or "Buy Now".
